Delivery Options

Despatch Times & Urgent Orders

Delivery Options

International Orders

BFPO - British Forces Post Office

Heavy & Large Goods

Busy Periods & Bad Weather


Despatch Times

When do you send my order?

All orders placed by 08.00am are despatched that day (with the exception of Special Delivery). Orders made after 08.00am will be sent the following working day by the standard of service selected at checkout. Therefore, if you order before 08:00hrs on Monday, then this will leave us on Monday.  Any orders received after 08:00am on Monday will be mailed on Tuesday.  This follows throughout the week. If you order after 08.00am on Friday, your order will be mailed the following working day, this being Monday.

 

With the exception of the Special Delivery options as shown below, ALL website orders made after 08.00am Monday to Friday are mailed the FOLLOWING WORKING DAY*. Please ensure you select the service based on how quickly you require delivery for your event/occasion, allowing adequate time to avoid disappointment.  Please note Royal Mail delivery times are approximate and are NOT guaranteed, excluding Next Day Special Delivery.

 

*Working days are Monday to Friday only and exclude all weekends and UK public holidays.

 

Need an order urgently?

If you need an order delivered ‘Next Day’ please refer to the ‘SPECIAL DELIVERY’ section below (terms and conditions apply).

 

Delivery Options

Below are the postal options and estimated delivery times for each option. Please take note of the despatch times above when choosing your delivery option.


Standard UK Delivery - Royal Mail 48 (expected delivery 2-3 working days from despatch)

If you are planning ahead or aren’t in a rush for your goods then choose our standard delivery option. This will be mailed within the UK using either Royal Mail 48 (also known as 2nd Class post) or DPD couriers.  This is NOT a guaranteed 48 hour delivery service.  The provider is chosen by us depending on the size and weight of items in your basket. The charge is based on value of goods bought, not their weight. Order £100 or more to receive FREE delivery.

 

The charges made for this service, based on order value are as follows:

  • Under £30 - £2.95
  • £30 to £49.99 - £3.95
  • £50 to £99.99 - £4.95
  • £100 plus - FREE
 

Royal Mail 24 (expected delivery 1-2 days from despatch)

Royal Mail 24 (also known as 1st class) aims to deliver the next working day after despatch although we find that this is generally one to two days from the date of despatch. This is NOT a guaranteed next day service so if you need something urgently we would suggest you refer to the Special Delivery details below.

 

The cost for this is the standard delivery rate as above, plus £1.

 

Royal Mail 24 (With Signature) (expected delivery 1-2 days after despatch, requires signature)

Royal Mail 24 Signed For uses Royal Mail 1st Class and will require a signature on delivery.  It aims to deliver the next working day after despatch and gives the added security of proof of delivery only. This is NOT a fully tracked or guaranteed next day service, it is recorded when it leaves us and then again when signed for. This service was previously called "recorded delivery". If no one is at the address to sign for the parcel you may be required to collect from your local sorting office or arrange redelivery. If you need your order urgently then we suggest you refer to the Special Delivery details below.

 

The cost for this is the standard delivery rate plus £2.

 

Special Delivery Next Day by 1PM (order by 12 noon for next day delivery*)

Please note this is a signed for trackable service so someone must be available at the delivery address to sign for the delivery.

*This refers to Monday to Thursday only and excludes all UK public holidays. A Special Delivery ordered on a Friday will not be delivered until the following Monday. For a Saturday Special Delivery please see information on 'Special Delivery Saturday by 1pm' below as it is a different service.

 

Order before 12 noon for despatch to arrive before 1PM the following working day. Orders from Friday noon and over the weekend will be despatched the following Monday. All Special Deliveries require a signature upon delivery.

 

Cost is based on the weight of the items in your shopping basket, you will be able to review this in the shopping basket screens. We reserve the right to send some heavy or bulky items by trackable DPD courier Next Day before Noon.

 

Special Delivery Saturday by 1PM (order before 12 noon Friday for delivery Saturday before 1pm)

Please note this is a signed for trackable service so someone must be available at the delivery address to sign for this.

This uses the same delivery standards as the option above but allows you to choose a Saturday delivery if you order on a Thursday afternoon or Friday before noon. Any orders after Friday noon will be despatched on the following working day ie despatched Monday for delivery on Tuesday.

 

The cost for this is based on the weight of the items in your shopping basket, you will be able to review this in the shopping basket screens. It is not available to some businesses or remote areas of the UK. We reserve the right to send heavy or bulky items by trackable next day DPD courier.

 

International Orders

We want you to be able to buy our products wherever you are in the world however please check the information below for any restrictions and please give a full and accurate delivery address to prevent unnecessary delays in delivery.

 

Delivery Costs

In all cases cost of delivery is calculated based on the weight of the items in your basket.  Therefore an order of paint or clay will cost more to deliver than an order of feathers or pom poms. The costs are calculated for you in the shopping basket screen. We reserve the right to change the delivery service from Airmail to DPD courier if it is a more suitable service.

 

Delivery Times

Delivery to Europe (3 – 5 working days after despatch)

  • We generally use Royal Mail International Standard (Airmail) service to send most orders overseas. Please note this is NOT a trackable service so once despatched we cannot advise further regards delivery times in the destination country. Weight is restricted to 2kg per parcel so your order may be sent in a number of boxes, of which we will advise you.
  • Heavy or bulky items are often sent by road/sea via courier (DPD Classic) due to size and weight restrictions with air. This is a trackable service and delivery times vary according to destination country.
  • Some products we are prohibited or restricted from shipping overseas at all and this will show in the product listing.
  • DPD Classic courier service varies according to destination country, tracking information can be provided.

 

Delivery to the rest of the world (6 – 7 working days after despatch)

  • Orders are despatched using Royal Mail International Standard service. This is not a trackable service so once despatched we cannot advise on specific delivery times. Weight is restricted to 2kg per parcel so your order may be sent in multiple parcels of which you will be advised.
  • We do not generally offer courier services for the rest of the world as it is cost prohibitive.

 

Customs charges:

In some cases the recipient may be required to pay customs charges before a parcel is released to them. This depends on the contents’ value, the customs authorities in the destination country and the levels and thresholds of charges which vary from country to country. We cannot advise what these charges may be, neither do we pay these charges on your behalf. For more information, please contact the embassy or customs authority of the destination country for help.

 

BFPO

Whilst we are able to send orders to BFPO addresses, please ensure you are familiar with the guidelines for the BFPO address concerned. Some products are subject to restrictions due to size, weight, explosive nature (cracker snaps) or containing blades. Deliveries may be subject to confiscation, loss or even destruction with costs being the responsibility of the purchaser.

 

Please choose "Standard UK Delivery" option and ensure that you include your BFPO details within the address, but do not put the country.

 

Heavy & Large Goods

Whilst we try to offer all of our products to all of our customers, sometimes the product is just too big or heavy to be sent outside of mainland UK (including Scottish Highlands, UK Islands and overseas locations) due to restrictions by Royal Mail or our preferred courier service DPD.

 

Our product descriptions show when products are not available to be shipped to certain locations, this is generally outsize and/or heavy items. We shall contact you if we are unable to send the item and refund accordingly. We incur hefty handling charges for outsize items which is sometimes makes postage cost prohibitive.

 

Busy Periods & Weather Issues

Please note the following information when choosing your postal options as we are unable to offer specific information on untracked post during these times.

 

We try our hardest to get all our orders despatched the next working day however, as we all know, certain times of the year cause problems for the postal service providers due to increased volumes of post generally or due to bad weather. We would ask you to allow adequate delivery time when placing your order in the weeks building up to Christmas or during extreme weather conditions such as snow or storms.